Refund and Return Policy

Effective Date: January 8, 2025

At Piagunie, accessible at piagunie.com, we are dedicated to providing high-quality sports equipment and a seamless shopping experience. We understand that sometimes returns and exchanges are necessary. This Refund and Return Policy outlines our procedures and guidelines to ensure fairness and customer satisfaction.

Our Commitment to Customer Satisfaction

We are committed to offering exceptional products and reliable service. If you are not completely satisfied with your purchase, we have established a clear refund and return process to assist you. Please read this policy carefully to understand your rights and responsibilities.

Eligibility for Returns and Refunds

To be eligible for a return or refund, please note the following conditions:

  • Timeframe: You must initiate your return within 30 days of the original purchase date.

  • Condition: Products must be unused, undamaged, and in their original packaging with all tags and labels attached. Items showing signs of wear, alteration, or misuse will not be accepted for return.

  • Proof of Purchase: You must provide a valid proof of purchase, such as your order confirmation or receipt, for all returns and exchanges.

  • Items Not Eligible for Return:

    • Personalized or Custom Items: Products that have been personalized or customized to your specifications are generally not eligible for returns, unless there is a defect or an error on our part.

    • Clearance Items: Products purchased on clearance or final sale are not eligible for returns or refunds.

    • Hygiene-Related Items: For hygiene reasons, items such as socks, underwear, and mouthguards are not eligible for returns unless they are defective.

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of delivery, providing photographic evidence of the damage. We will arrange for a replacement or refund as appropriate.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Before returning any item, contact our customer support team at info@piagunie.com or by phone at (562) 513-3906. Provide your order number, the reason for the return, and any other supporting details.

  2. Return Authorization: Once your request is approved, we will provide you with a Return Authorization (RA) number and detailed return instructions. Returns without an RA number will not be accepted.

  3. Package Your Return: Securely package the product in its original packaging, including all accessories, tags, and labels. Enclose a copy of your proof of purchase and the RA number.

  4. Ship Your Return: Ship the return package to the address provided in the return instructions. You are responsible for the cost of return shipping, except in cases of damaged or defective products or errors on our part. We recommend using a trackable shipping method to ensure your return is received.

  5. Return Processing: Once we receive your return package, it will be inspected to confirm it meets the return eligibility criteria. Please allow up to 10 business days for your return to be processed.

Refund Options

If your return is approved, we offer the following refund options:

  • Original Payment Method: We will refund the full purchase price of the product to your original payment method. Please allow 7-10 business days for the refund to be credited to your account, depending on your bank or payment processor.

  • Store Credit: You may choose to receive store credit for the amount of your purchase, which can be used for future purchases on our website.

  • Exchange: We may offer an exchange for a product of equal or lesser value, subject to availability.

Return Shipping Costs

The cost of return shipping is the responsibility of the customer, except for returns due to damaged, defective, or incorrect items. In such cases, we will provide a prepaid shipping label or reimburse your return shipping costs.

Non-Refundable Shipping Costs

The original shipping costs from your purchase are non-refundable, except where the return is due to an error on our part or if the product was damaged or defective.

Customer Responsibilities

As a customer, you are responsible for:

  • Reviewing your order carefully before confirming your purchase.

  • Returning products in their original condition with all packaging, tags, and accessories.

  • Covering the cost of return shipping, except under the specified conditions.

  • Providing accurate information when initiating a return.

  • Following all return instructions provided by our customer support.

Contact Us

If you have any questions or concerns regarding our Refund and Return Policy, please contact us: