Privacy Policy

Effective Date: January 8, 2025

At Piagunie, accessible from piagunie.com, we are deeply committed to safeguarding the privacy of our visitors and customers. This Privacy Policy outlines the types of personal information we collect, how we use it, and the measures we take to ensure your data is protected. We encourage you to read this policy carefully to understand our practices regarding your personal information.

Our Commitment to Your Privacy

We recognize the importance of privacy in today’s digital age. Our aim is to be transparent about our data handling practices, giving you control over your personal information. This policy applies to all data collected through our website and associated services. We are dedicated to ensuring your privacy rights are respected and your information is handled securely and responsibly.

Information We Collect

We collect information through various interactions to enhance your experience and provide personalized service. Here’s a breakdown of the types of data we collect:

  • Information You Provide Directly:

    • Account Registration: When you create an account on our website, we collect details like your name, email address, phone number, and shipping address. This information is necessary for managing your account and fulfilling your orders.

    • Order Information: When you make a purchase, we collect payment information (processed securely through payment gateways), billing address, shipping address, and details of the products you purchased. This data is used to process your orders and maintain accurate records.

    • Communication Data: If you contact us via email, phone, or other channels, we collect the information you provide, such as your name, email address, phone number, and the content of your communication. This allows us to address your inquiries promptly and effectively.

    • Newsletter Subscriptions: If you opt to subscribe to our newsletter, we collect your email address to keep you informed about our latest products, promotions, and updates. You can unsubscribe at any time.

    • Surveys and Feedback: From time to time, we may conduct surveys or request feedback. Any information you provide in response will be collected to improve our products and services.

  • Information Collected Automatically:

    • Log Data: When you visit our website, we collect log data, including your IP address, browser type, device information, referring page, pages visited, and timestamps. This information helps us analyze user behavior, manage site performance, and enhance the overall user experience.

    • Cookies and Tracking Technologies: We utilize cookies and similar tracking technologies to personalize your experience, track your preferences, and provide targeted advertising. You can control cookies through your browser settings, but disabling them may affect certain functionalities.

    • Device Information: We collect information about your device, such as hardware model, operating system, and unique device identifiers.

  • Information from Third Parties: We may receive information about you from third-party service providers, such as payment processors and marketing partners. We ensure that all such third parties comply with applicable data protection laws.

How We Use Your Information

We use your information for the following purposes:

  • Order Fulfillment: To process, ship, and manage your orders, including sending order confirmations and handling returns or exchanges.

  • Account Management: To manage your user account, enable you to update your details, and access your purchase history.

  • Customer Support: To respond to your inquiries, provide assistance, and resolve any issues promptly.

  • Communication: To send you essential updates regarding your order, our products, and our policies.

  • Marketing and Promotion: With your consent, to send you newsletters, promotional offers, and targeted advertisements based on your preferences and purchase history.

  • Website Improvement: To analyze user behavior, identify areas for improvement, and enhance the user experience on our website.

  • Legal Compliance: To adhere to all applicable laws and regulations.

  • Fraud Prevention: To detect and prevent fraudulent activity and unauthorized access to our services.

How We Share Your Information

We may share your information with:

  • Service Providers: We engage third-party service providers to assist in various functions such as payment processing, shipping, website hosting, and marketing. These providers are contractually obligated to protect your information.

  • Legal Authorities: We may disclose your information to legal authorities if required by law or to protect our rights, safety, or the rights and safety of others.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will inform you of any such transfer and provide you with an option to opt-out.

  • With Your Consent: We will share your information with third parties when we have your explicit consent to do so.

Data Security

We are committed to data security and employ robust technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption: We use secure encryption technologies for the transmission of sensitive data.

  • Access Control: Access to personal data is restricted to authorized personnel only.

  • Regular Security Assessments: We regularly monitor our systems for vulnerabilities and conduct security assessments.

  • Data Retention: We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.

Your Rights

You have specific rights regarding your personal information:

  • Access: The right to request access to the personal data we hold about you.

  • Correction: The right to request the correction of any inaccurate or incomplete personal data.

  • Deletion: The right to request the deletion of your personal data, subject to legal limitations.

  • Restriction: The right to request the restriction of processing of your personal data in certain situations.

  • Objection: The right to object to the processing of your personal data, particularly for marketing purposes.

  • Portability: The right to request the transfer of your personal data to another organization in a structured, machine-readable format.

  • Withdrawal of Consent: The right to withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the contact details provided below.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe that a child has provided us with personal data, please contact us immediately, and we will take steps to remove the information.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the effective date will be updated. We encourage you to review this policy regularly.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us: